July · 4:40 pm · third no-cool in an hour
The AI that picks up every call.
Built for the call that comes in while your dispatcher has two on hold and you're on a roof with a gauge set. It answers, sorts the no-cool from the tune-up, and puts the service call on the board your techs already run from.
$1,500/mo. No setup fee. 90-day initial term, then month-to-month. No card to book.
We're placing the call ourselves, as a homeowner, and posting it here unedited. Until then, place it yourself. It will ask about your business first, then answer as your receptionist.
(386) 270-3616Where the day leaks.
A July Tuesday at a shop your size. Nothing in it is a statistic. It is the day you already know, with the phone written back in where it actually rang.
6:50 am
Trucks roll. Nine service calls and one changeout on the board. The parts runner is already late.
Phone: nobody until eight
8:05 am
Line opens. Two callers from last night: a no-cool, and a woman asking about the maintenance agreement she thinks she still has.
Phone: your dispatcher
10:30 am
The rush. Three calls at once. She takes two. The third rings out. It was a new customer, off the truck wrap.
Phone: whoever's free
1:15 pm
Lunch. The line forwards to a tech in the supply-house lot who doesn't pick up numbers he doesn't know.
Phone: voicemail
4:40 pm
Third no-cool in an hour. Two on hold. One goes on the board for tomorrow. The other went to the next name on the map.
Phone: your dispatcher, two deep
6:10 pm
Office dark. A homeowner with a warm house calls the number on the yard sign. It rings on the truck seat.
Phone: your cell
9:30 pm
Kitchen table. The missed list from five to nine. You call two back. One already booked someone else.
Phone: you, after dinner
Nobody on that list did anything wrong. Your dispatcher is one person, and in July the phone does not ring one at a time.
Where an HVAC shop loses trucks it already paid for.
Three jobs, each priced in the currency you actually count: calls, trucks, callbacks. Under each one, what the front office does about it and how far along that piece is today. Tags are honest. If it says "on your build," it is wired on your install, not before.
Costs you: a truck roll you never got, and a homeowner whose next call goes to whoever picked up. In January that is the no-heat that would have paid for the week.
Why it leaks: the office closes at five. The phone doesn't. After that it is your cell, or voicemail, and a homeowner with a cold house does not leave a voicemail.
With it running: answered on the second ring. Address, what the system is doing, and whether anyone in the house is without heat or cool right now. Emergency or first-thing-tomorrow by the rule you wrote. On-call tech gets the transcript.
Answered 24/7 · Live Sorted by your rules · Live Text to on-call · Carrier gated
Costs you: the third call in every burst. It doesn't call back; it calls the next shop. The ones that do leave a message become her afternoon of callbacks and a squeeze-in your tech resents at four.
Why it leaks: one person cannot be ready for bursts, and in July bursts are the whole business. Hiring a second seat for a season that lasts ten weeks doesn't pencil.
With it running: the ring she can't take gets picked up, the same intake gets taken, and the service call lands on her board with the recording attached. She gets a summary, not another voicemail to return.
Overflow answered · Live On the board · On your build
Costs you: the spring tune-up list nobody called. The agreement that quietly ran out in March. Each one is a truck in the slow months, from a customer you already paid to win.
Why it leaks: the follow-up is a list on someone's desk, and that desk is busy answering the phone. Nobody's job is October.
With it running: your own list, re-contacted in batches you approve one at a time. A reply goes to a person, never to a script. Renewals land on the board like any other call.
Built · you approve Texting · Carrier gated Agreement list · Scoped on audit
It knows what it isn't.
The homeowner who thinks a capacitor is "a $50 part and a ten-minute job" is going to call. So is the one who wants to be talked through the furnace at midnight. The receptionist is trained on the answer you'd give: the tech looks first. Anything outside the list below goes to a person, in your words: a warm transfer during hours, a text to on-call after.
Four things it will not do, however hard the caller pushes
How much are you losing to missed calls?
Nobody counts the calls that rang out in July. Put your own numbers in: service calls a month, your guess at how many ring out, your booking rate, your average ticket. The math is printed under the result so you can check it, and the result is only yours once you've moved a slider.
Want it checked against your real phone setup and last month's call log? Book the 15-minute audit. If your number comes out under the fee, we'll say so and tell you to keep your money.
Example shop
$24,500/mo left on the table
200 calls × 20% missed × 35% close × $3,500 × 50% you'd have booked = $24,500
The example shop is an example, not a statistic. Your guess at the missed share is better than any vendor's number; call tracking will tell you the real one in the first month.
July, 4:40 pm. AC out.
Today
- 4:40 pmRings. Your dispatcher is on two. The third goes to voicemail.
- 4:41 pmThe homeowner doesn't leave one. She calls the next shop on the map.
- 4:52 pmHolds cleared. Your dispatcher sees the missed call and rings it back. No answer.
- 5:30 pmAnother shop's truck is in her driveway. You never knew she called.
With it running
- 4:40 pmRings. Your dispatcher is on two, so it picks up on the second ring.
- 4:41 pmAddress, "blowing warm since noon," and "is anyone in the house who can't take the heat?" captured. Same-day by your rule, not an after-hours dispatch.
- 4:42 pmTwo windows offered. Tonight, 6 to 8, taken. Relayed to the board; your dispatcher sees it when she hangs up.
- 4:43 pmRecording and transcript on her screen and on your phone. No callback to make.
Call it. Try to break it.
That number is a live Ravari receptionist, the same build we install. Call it the way a homeowner with a warm house calls at dinner, and listen for the seams.
(386) 270-3616Demo line · a demo receptionist · recorded, and it says so
- 0160 to 90 seconds. No signup. It asks about your business first, then answers as your receptionist.
- 02The call is recorded and handled by an AI, and it says so at the start. Recordings are kept for quality and deleted after 30 days.
- 03No human calls you back. If you want one, book the audit.
By calling, you agree the call is recorded and handled by an AI agent. See the privacy notice.
The questions HVAC owners ask first.
My dispatcher answers the phone. After five, my wife does.
Will it book a no-cool as a tune-up and send my tech in wrong?
Another monthly bill in October.
Does it write into ServiceTitan, Housecall Pro or Jobber?
What happens at 2 am when it can't reach me?
Will it quote a price?
Show me the calls. I've been burned by "leads" before.
Can I cancel?
One price. The audit scopes it to your shop.
Anchored against what a one-location HVAC shop already pays to have the phone answered badly: an answering service billing by the minute for a few hundred minutes, or the on-call hours you hand a tech every week to sit by a phone. No "request a quote."
Managed AI Front Office
One location · HVAC · roughly 5 to 50 trucks
$1,500/mo
No setup fee. 90-day initial term, then month-to-month. 1,000 AI minutes included; $0.75 a minute after, with alerts at 70, 90 and 100%.
- Every call answered, 24/7, English and Spanish, in July and in January
- No-heat and no-cool rules written against your on-call rotation
- Warm transfer to the on-call tech; service calls relayed into the board you already run
- Missed-call text-back and a review request after each visit, switched on when the carriers approve your brand
- Weekly call-QA report and a monthly proof report: answered, booked, escalated
What we ask you for at install
- 01Your on-call rotation, and the rule that makes a call an emergency: no heat below a temperature, no cool with someone in the house who can't take it, water at the air handler.
- 02The windows you actually offer, by season, and the service area, street by street, so it never books a tune-up two counties over.
- 03What never to say. No prices, no pilot-light walkthroughs, no warranty promises, and your exact words for handing a caller to a person.
- 04Where the booking lands: the calendar your dispatcher already opens. We show you the relay on the audit before you pay.
We may tell you not to buy. If your missed share comes out low on the audit, we say so and stop there.
If we don't recover at least 10 missed calls in your first 30 days, month one is refunded.
One time, month one, a refund and not a credit. Measured from the call log: a recovered call is an inbound call on the new line, after hours or during a busy signal, that ends in a booked window. Caller must dial the Ravari line, forwarded from your number. Service area and service type must match what we trained the agent on. Below about 200 inbound calls in the 30 days, we set a proportional target in writing before install instead.
Running 2 to 8 locations? The multi-location plan, $2,500/mo with one inbox and per-location on-call, is on the homepage pricing section.
Four doors, in order of how much they ask of you.
04
Book 15 minutes
We bring the audit to the call. No card, no pitch. We may tell you not to buy.
Book the 15-min auditStop losing the 3am no-heat call.
15 minutes. Zero pitch. Bring last month's call log if you have one. We'll tell you whether the AI moves your number, and if it doesn't, we'll tell you that too.
Or call the line first: (386) 270-3616