Terms of Service.

These Terms of Service (“Terms”) govern your use of ravarisolutions.com and any services provided under the brand Ravari AI (“Ravari AI,” “we,” “us”). Ravari AI is a Wyoming trade name of Hadley Holdings LLC (Reg. No. 2026-001895710), a Wyoming limited liability company and the operating entity for all legal purposes. Mailing address for legal service: 30 N Gould St Ste N, Sheridan, WY 82801. If you are signing up as a client, the Service Agreement we sign with you takes precedence; these Terms control any topic the Service Agreement is silent on. Otherwise, by using the site you agree to these Terms.

1. Who can use Ravari AI

You can use the website if you are at least 18 years old and able to enter into a contract under the laws of your jurisdiction. You can engage Ravari AI as a client if you operate a legitimate business and the work we will do for you is lawful in your service area. The site and services are not directed to consumers in countries where U.S. economic-sanctions laws prohibit the export of services.

2. What we offer

• AI Receptionist — voice agent that answers and qualifies inbound calls, books appointments, and writes records to your CRM.
• AI Texter — automated SMS first-touch and follow-up for new leads.
• Review AI — sentiment-gated post-job review request flow.
• Cold Lead Reactivation — re-engagement of dormant lead lists by email.

Each service is delivered as a configured deployment on top of vendor platforms we contract with (currently primarily GoHighLevel) and is set up within 48 hours of an initial discovery call. Specific scope is defined in the Service Agreement.

3. Pricing tiers

3.1 Pilot — currently free for the first 3 clients

3.2 Performance — 12% of booked revenue

No setup fee. We invoice 12% of revenue from jobs the AI Receptionist or AI Texter directly booked, calculated monthly from your CRM's “AI-booked” tagged opportunities that closed-won. Cancel any time with 30 days' notice. No long-term contract.

3.3 Custom

Multi-location, white-label, or deep custom integrations are scoped after the initial audit and priced individually.

4. Payments

• Invoicing is monthly, in U.S. dollars, payable within 14 days of invoice date.
• Late balances accrue interest at 1.5% per month or the maximum allowed by Wyoming law, whichever is lower.
• If a payment is more than 30 days late, we may pause services after written notice. We always restore service when paid up.
• Either side can cancel with 30 days' notice. We do not charge cancellation fees.
• Disputed invoice amounts must be raised in writing within 30 days of the invoice date or the invoice is deemed accepted.

5. Performance promises & disclaimers

We promise:

• To deliver the agreed configuration within 48 hours of the kickoff call, or to keep working on it without additional fee until it is delivered.
• To stay within the access we have been granted and not access more than the work requires.
• To respect your customer data: it is yours, not ours.
• To deliver the services with the care and skill reasonably expected of a competent professional in our field.

We do not promise:

• That every call the AI handles will close. AI receptionists improve answer rate, response time, and first-touch quality. Sales outcomes still depend on price, demand, your team, and market conditions.
• Specific revenue numbers. Any examples we share — including the lost-revenue calculator on the website, “$X recovered” figures, or industry-average response rates — are illustrative based on industry-reported benchmarks, not guarantees of your result. Your actual result will vary.
• Uninterrupted uptime. We rely on third-party infrastructure (telecom carriers, GoHighLevel, Cloudflare, AI model providers, etc.) and will inherit their outages. We monitor and notify within reasonable time.

EXCEPT FOR THE EXPRESS COMMITMENTS ABOVE AND IN ANY SIGNED SERVICE AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

6. Client responsibilities & representations

If you engage us as a client, you represent and warrant:

• Accurate inputs. The business hours, service area, pricing rules, FAQ content, and escalation rules you supply are accurate and current.
• Lawful contact lists. Every phone number and email address you import was collected with the consents required to call, text, or email it under TCPA, CAN-SPAM, and analogous state and foreign laws — including prior express written consent for any number that will receive calls or texts using an artificial or AI voice or an autodialer.
• You are the sender / caller of record. Under TCPA you are the “caller” for AI Receptionist outbound and the “sender” for AI Texter and Cold Email. We are the technical processor configuring your tooling. You bear the consent and disclosure obligations on the lists you connect.
• Suppression. You will provide your existing do-not-contact / unsubscribe / opt-out list at onboarding and immediately on request. You will not re-contact a number that has revoked consent.
• 10DLC registration. For any SMS deployment, you will complete A2P 10DLC Brand and Campaign registration with The Campaign Registry through GoHighLevel within 7 days of kickoff. You will provide EIN, business address, opt-in screenshot URL, and sample message copy. We submit on your behalf as the Reseller.
• Carrier compliance. Messaging includes the disclosures listed in our Privacy Policy §12 (msg-rate, HELP, STOP, frequency) at the point of opt-in. STOP keywords are honored within 10 business days of receipt.
• Quiet hours. Outbound calls and texts initiated through your account respect 8 a.m. – 9 p.m. called-party local time per 47 CFR §64.1200(c)(1). You authorize us to enforce this in the configuration.
• No PHI / PCI. You will not transmit individually identifiable health information (PHI) or payment-card data through Ravari workflows unless we have signed a separate Healthcare Addendum and Business Associate Agreement (see §14) or an equivalent PCI scope addendum.
• No prohibited content. You will not use the services for the activities listed in §8 (Acceptable Use).

7. AI services-specific terms

7.1 AI voice & bot disclosure

Per the FCC's February 2024 declaratory ruling, AI-generated voices are “artificial” voices under TCPA §227(b). The AI Receptionist opens every call with an automated-assistant disclosure (see Privacy Policy §10). The AI Texter discloses on the first message of any new conversation that responses are handled by an automated assistant. You agree not to disable these disclosures and not to instruct the agent to deny that it is non-human if asked.

7.2 No consequential automated decisions

The AI services do not make solely automated decisions producing legal or similarly significant effects on a consumer (Article 22 GDPR / CCPA ADMT regulations / Colorado AI Act “high-risk” threshold). Specifically: the AI does not deny service, set price, qualify creditworthiness, finalize transactions, or make hiring/credit/housing/healthcare decisions. You will not configure or instruct the AI to do so. If your use case requires consequential automated decisions, that is a separate, scoped engagement with additional compliance work.

7.3 Call recording & two-party-consent posture

Because our clients route calls into multiple all-party-consent states, we treat all-party consent as the default. The opening line of every call satisfies that bar. If a caller asks not to be recorded, the agent disables recording for the remainder of the call. Recording retention defaults to 90 days under client engagements, configurable.

7.4 Underlying AI providers

We currently rely on OpenAI, Anthropic, ElevenLabs (and equivalent providers) on enterprise terms that prohibit using your data to train their general-purpose models. We may change providers without prior notice provided the substitute offers materially equivalent privacy terms. We will not knowingly route your data to a provider that trains on it.

8. Acceptable Use Policy

You may not use Ravari AI to:

• Send unsolicited marketing communications in violation of TCPA, CAN-SPAM, CASL, or similar laws.
• Contact recycled, scraped, or purchased lists without independently re-verified consent.
• Defraud, deceive, harass, defame, threaten, or stalk any person.
• Impersonate any other person, business, or government entity.
• Process payment-card data through Ravari workflows.
• Process individually identifiable health information without an executed BAA (see §14).
• Operate any “robocall” campaign whose primary purpose is to deliver a recorded message rather than have an interactive conversation.
• Use the services for political, election, or fundraising calls without independent legal sign-off.
• Operate adult-content, gambling, payday-loan, debt-relief, or other carrier-restricted SMS verticals without explicit written consent from us in advance.
• Interfere with the security or integrity of the services (probing, scraping, reverse-engineering proprietary configurations, denying service to others).
• Resell, white-label, or repackage the services without an explicit reseller agreement.

We may suspend or terminate the engagement immediately on discovering a material violation, with written notice and (where reasonable) a brief cure period.

9. Intellectual property

You own everything you give us: brand assets, content, customer data, and recordings of your own calls. We own the configurations, prompts, scripts, automations, training data, and tooling we build to deliver the service. After the engagement ends, you keep your data; we keep our tooling. If we feature you in a public case study, the artwork and case-study text are jointly licensed for both sides to use; we will share a draft before publishing. Each side grants the other a limited, non-exclusive license to use its trademarks and logos solely as needed to deliver and identify the engagement; this license terminates with the engagement.

10. Confidentiality & data

Each side will treat the other's non-public information as confidential and will not share it outside of people who need it to do the work. Standard exceptions: information that is or becomes public through no fault of the receiving party, information independently developed without reference to the other side's, and information disclosed under legal compulsion (with prompt notice to the other side where lawful). Confidentiality survives termination for 3 years; trade secrets survive indefinitely. Data handling, deletion, and processor specifics are described in our Privacy Policy, which is incorporated by reference.

11. Limitation of liability

12. Indemnification

You will defend and indemnify Ravari AI from third-party claims arising out of: (a) your business practices, (b) the legality of your contact lists or the absence/insufficiency of consent for any number or address you supplied, (c) any false or misleading information you supplied us, (d) misuse of the services by you or your employees, (e) violation of §6 (responsibilities) or §8 (acceptable use), or (f) PHI or PCI data improperly transmitted through our workflows.

We will defend and indemnify you from third-party claims that our tooling itself infringes a U.S. patent, copyright, or registered trademark, provided you (i) notify us promptly, (ii) let us control the defense and settlement, and (iii) cooperate reasonably. Our sole obligation if such a claim is made: procure the right to keep using the affected tooling, modify it to be non-infringing, replace it with substantially equivalent tooling, or refund pro-rata fees paid for the affected period.

13. Termination

Either side can terminate for any reason on 30 days' written notice. We can terminate immediately if you fail to pay an invoice that is more than 30 days overdue, breach §6 or §8, or use the services in a way that puts us in legal jeopardy. On termination we will stop new work, hand over reasonable artifacts (your data export, copies of your call recordings, your CRM contact lists), delete your data per the retention schedule in our Privacy Policy, and bill any unpaid earned amount. Sections 5 (final paragraph), 9, 10, 11, 12, 14, 15, 17, 18, 19, and 21 survive termination.

14. Healthcare carve-out (HIPAA)

The standard Ravari deployment is not HIPAA-compliant. If you are a covered entity (clinic, dental, chiropractic, mental-health practitioner, etc.) or a business associate transmitting PHI on behalf of one, you must execute a separate Healthcare Addendum and Business Associate Agreement with us before going live. The standard tiers do not include the encryption-at-rest configuration, audit logging, breach-notification obligations, or upstream BAAs with our model providers required to support PHI workflows. Pricing for HIPAA-aligned engagements is custom.

15. Dispute resolution & arbitration

15.1 Informal resolution first

Before filing any arbitration, the side raising the dispute will send the other a written notice describing the dispute and the relief sought. The parties will negotiate in good faith for 30 days. If the dispute is not resolved in that window, either side may proceed to arbitration.

15.2 Binding individual arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Service Agreement, or the services — except as carved out in §15.4 — will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules. The seat of arbitration is Laramie County, Wyoming; hearings may be conducted virtually. Judgment on the award may be entered in any court of competent jurisdiction.

15.3 Class-action and jury waiver

If the class-action waiver is held unenforceable as to any claim, that claim alone may proceed in court (Laramie County, Wyoming) under §19; the remainder of §15 survives.

15.4 Carve-outs from arbitration

Either side may bring an action in a court of competent jurisdiction in Laramie County, Wyoming (a) to seek injunctive or equitable relief for actual or threatened infringement of intellectual property or breach of confidentiality, (b) to enforce an arbitration award, or (c) for small-claims-court actions where the amount in controversy is within the small-claims jurisdictional limit.

15.5 Arbitration opt-out

You may opt out of the arbitration agreement and class-action waiver in §15.2 and §15.3 by sending a written notice to ravari2025@gmail.com with subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms or first becoming a client (whichever is earlier). Opt-out has no effect on any other section.

15.6 Limitations period

Any claim must be brought within one year after the cause of action accrues, or it is permanently barred — to the maximum extent allowed by law.

16. Force majeure

Neither side is liable for delay or failure to perform caused by events beyond reasonable control, including natural disasters, war, terrorism, civil disturbance, governmental action, internet or telecom outages, vendor outages (including the AI model providers, GoHighLevel, Cloudflare, or carrier networks), labor disputes, or pandemics. Affected obligations are suspended for the duration; payment obligations for services already rendered are not excused.

17. Assignment, severability, entire agreement

• Assignment. Neither side may assign these Terms without the other's prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest of the Terms remain in force.
• No waiver. A failure to enforce any right is not a waiver of that right.
• Entire agreement. These Terms (together with the Privacy Policy and any signed Service Agreement, Healthcare Addendum, or other written addendum) are the entire agreement between us on this subject and supersede prior discussions.
• Independent contractors. The parties are independent contractors. Nothing creates an agency, partnership, joint venture, or employment relationship.
• No third-party beneficiaries. These Terms do not create rights for any non-party.

18. Notices

Notices to us must be sent to ravari2025@gmail.com with the relevant subject line (“Legal,” “Privacy Request,” “Arbitration Opt-Out,” “Security,” etc.). Notices to you will be sent to the email address on file in your client record. Notices are effective on the next business day after sending, unless this section requires otherwise.

19. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws rules. Subject to §15, any action permitted in court will be litigated exclusively in the state or federal courts located in Laramie County, Wyoming, and both sides consent to the personal jurisdiction of those courts.

20. Changes to these Terms

We may update these Terms from time to time. The “Effective & last updated” date at the top reflects the most recent change. If you have an active engagement, your existing Service Agreement controls until either side terminates or signs a new one. Material changes will be emailed to active clients at least 30 days before they take effect.

21. Contact

Questions about these Terms? Email ravari2025@gmail.com with “Legal” in the subject line. We respond within 5 business days.